Frequently Asked Questions

Q: How do I register to apply for a position?

A: Visit and click on “Create Account.” Fill in the fields to create your personal user account.


Q: On the “posting end date,” what time does a job opening become unavailable for application?

A: Job openings become unavailable for applications at 11:59 p.m. of the stated posting end date or during scheduled system maintenance. The system will not allow you to complete or save your application once the posting period ends or the maintenance window begins.


Q: What times during the day is the system available for applying to a posted job opening?

A: Jobs that are posted are available for application:

  • Monday-Friday, 6 a.m. – 4 a.m.
  • Saturday, 6 a.m. – 11 p.m.
  • Sunday, 7:30 a.m. – Monday, 4 a.m.

The system shuts down for maintenance at 4 a.m. Sunday – Friday and 11 p.m. Saturday. Please complete or save your application prior to the start of daily maintenance. The system will not allow you to complete or save your application once the maintenance window starts.


Q: I’ve misplaced my User Name and/or Password; can you reset it for me?

A: Yes. If you misplace your User Name and/or Password, the system can reset it for you. When you are asked to Login, click Login Help, and choose an Option. If you “Forgot your Password,” enter your User Name and click Get New Password. If you “Forgot your User Name,” enter your Email Address and click Find User Name. In either case, the updated information is sent to you via email. Remember that the Password field is case sensitive.


Q: Is there a time-out during the online application process?

A: Yes. You are timed out after 60 minutes of inactivity.


Q: What happens if I’m timed out?

A: The system will automatically save data when you complete each page. Unless you save your work in an incomplete page, a time-out will delete all data entered on uncompleted pages. If you save your work, but then go over the 60 minute time-out, you lose anything entered after the last save.


Q: How can I prevent being timed out?

A: Save your work often. If you get interrupted in the middle of filling out the application, take the time to save prior to leaving your workstation.


Q: Can the time-out limit be increased?

A: No. This limit cannot be modified.


Q: I don’t have a resume, what should I do?

A: Uploading and submitting a resume is the preferred method of application. If you are unable to create a resume, include detailed information in each section of the online application when applying for a job posting. Please note that when using this option, the content and format of the information cannot be modified in any way. This method is only recommended when you are unable to upload a formatted copy of your resume and cover letter.


Q: What resume/cover letter document formats are accepted on the site?

A: The system accepts resumes/cover letters created in .DOC (Word 97-2003), .DOCX (Word 2007), .PDF (Portable Document Format), .TXT (Plain Text File), .HTML (Hyper Text Markup Language – web page), or .RTF (Rich Text Format). Uploading your resume/cover letter as a Microsoft Word document is the recommended format.


Q: Can I attach additional documents or documents of other formats?

A: Yes.


Q: Can I include cover letters?

A: Yes. Your cover letter can be attached as a separate document to accompany your resume.


Q: How can I tell if my resume/application was accepted?

A: The system sends emails confirming successful application.


Q: Can I see a list of all the Job Openings for which I have applied?

A: Yes you can.


Q: I accidentally submitted the wrong version of my resume or did not include my cover letter in the document, can I resubmit it?

A: SU policy dictates that once submitted, your materials cannot be modified, and the system only allows you to apply for a Job Opening posting once per registered user account.


Q: As an applicant, can I delete my old resumes?

A: No, they become part of a legal record we are required to maintain for a period of time. They will be deleted by a purge process once they are 4 years old or older.


Q: Can I change, update, or edit documents that have been submitted?

A: Once documents have been submitted to a job opening they cannot be modified.


Q: How do I search for Jobs?

A: On Syracuse University Job Opportunities: SEARCH/Home Page (SuJobOpps Search)


Q: Does Syracuse University hire temporary support staff employees?

A: Yes.