Welcome to Human Resources

Syracuse University is a great place to teach, conduct research, and work. Whether you are part-time staff or tenured faculty, the Office of Human Resources is dedicated to providing you with the services, information, and support you need to succeed at SU. For more information about HR and what we do, contact the HR Service Center at (315) 443-4042 or email hrservic@syr.edu.

News and Announcements

Open Enrollment Survey Results Show Overall Satisfaction

In November 2015, more than 3,300 faculty, staff and graduate students enrolled in Syracuse University’s comprehensive and competitive benefit programs through Open Enrollment. Shortly afterwards, Human Resources solicited feedback on Open Enrollment communications through a brief survey. Here are some of the survey results:

2015 Open Enrollment Communication Survey Results

Moving forward, the Human Resources team will continue to develop relevant training and programming, improve its website, and explore additional communication channels to enhance dialogue with faculty, staff, and graduate assistants. Watch for further improvements from Human Resources in 2016. If you have any questions about any University benefits, please contact hrservic@syr.edu or 315.443.4042.

Carebridge is Syracuse University’s New FSAP/Work-Life Partner

Syracuse University has partnered with Carebridge to provide comprehensive counseling, wellness and work-life services and resources to eligible faculty, staff and other members of the University community, significantly enhancing and expanding the offerings of the Faculty and Staff Assistance Program (FSAP).

Anyone in need of assistance is urged to contact Carebridge at 800.437.0911. Trained clinicians answer the phone 24 hours a day, 7 days a week. They can provide independent, confidential counseling, information, and referrals to local, in-network clinicians. Phone and face-to-face counseling are both available. All calls and services are confidential. Anyone traveling internationally over the next several months can connect with Carebridge via email at clientservice@carebridge.com.

Video orientation to Carebridge and it services.

A Carebridge Life-Management Specialist is available to meet individually on-campus Tuesdays and Thursdays through March to provide assistance, share information and answer questions. To schedule an appointment, call Carebridge at 800.437.0911. (Read more …)

OptumRx Is Our New Prescription Benefit Manager

Effective January 1, 2016, OptumRx took over from Express Scripts (formerly Medco) as the prescription benefit manager for the University’s health plans. Be sure to use your OptumRx ID card at your local pharmacy and to place orders for home delivery.

Please Note: For assistance with any concerns please be sure you are calling OptumRx customer assistance using the telephone number for Syracuse University members printed on your ID card: 866.854.2945.

*To enjoy full access to OptumRx’s online tools and resources, please follow these steps:

  • Confirm you are on the correct website: http://optumrx.com/myCatamaranRx. Do not use the member registration found at any other Optum website.
  • Be sure to register your online profile and to register for home delivery, if you use the mail-order service. Using home delivery is optional, but may offer you additional convenience and cost savings. Registering for a home delivery account is a separate step from creating your online profile.
  • Download the mobile app for CatamaranRx/OptumRx (it should have both logos). There is another app with only the Optum logo, but this will not work for Syracuse University members. Use the same user ID and password you created in step two above for your online profile to access the mobile app. Allow up to 30 minutes from the time you create your online profile for the system to update the mobile app with your information.

*Important Information for Home Delivery Orders*

Your health care provider may electronically submit your prescription for home delivery. Be sure to tell your provider to submit the prescription to Catamaran, which is the name of the home-delivery pharmacy. If the prescription is sent to OptumRx, it will not process.

Enhancements to IJAN and Online RAP Forms

The Offices of Human Resources and Payroll have made several enhancements to the iJAN and Online Request for Additional Pay (RAP) processes and forms. These enhancements allow us to streamline our data gathering processes and maintain historical appointment information for a variety of compliance and contractual purposes. For details, including training materials with instructional steps that will walk users through these changes, please visit the iJAN and Online RAP Training website.


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